Pricing

Every brand that works with Akili Talent is different in size, stage, and operational complexity. That is why we do not publish a flat monthly rate.

What we publish is exactly what each tier includes. You can assess the scope, understand the structure, and book a free 20-minute assessment to get a proposal tailored to your brand.

No hidden costs. No lock-in before you have seen the work. No commitment before you are ready.

Every engagement starts here.

Before any ongoing plan, every Akili Talent engagement begins with a structured 30-day pilot.

A free 20-minute customer experience assessment comes first. We look at your current setup, identify the gaps, and confirm which tier fits. If we are not the right solution, we will tell you on that call.

If there is a fit, you receive a written proposal within 24 hours. It covers the pilot scope, timeline, and fee. The pilot begins shortly after.

At day 30, you decide. Continue. Upgrade. Adjust. Or exit. No penalty. No pressure.

Three tiers. Each built for a different stage of growth.

Review what each tier includes below. When you are ready, book an assessment and we will recommend the right starting point.

Pilot and Entry-Level

Akili CX Core

For brands evaluating quality and brand fit before committing.

PEOPLE & COVERAGE

Dedicated Akili CX specialists
Standard hours coverage: email, live chat, and voice

BRAND FIT & ONBOARDING

3-day brand voice immersion
Tone and empathy calibration specific to your brand

E-COMMERCE OPERATIONS

Shopify order management
WISMO and order tracking

INTELLIGENCE & TECHNOLOGY

Helpdesk and support platform setup across leading tools (Gorgias, Zendesk, Klaviyo, Intercom, Freshdesk, and similar systems)

REPORTING & QA

Basic customer satisfaction tracking
Weekly performance reports
Standard SLA-backed response times

ACCOUNT MANAGEMENT

30-day pilot review and debrief call

Flexible. No minimum term after pilot.

GROWTH

Akili CX Plus

For brands ready to move beyond pilot and build a retention-focused CX operation.

PEOPLE & COVERAGE

Dedicated Akili CX specialists
Peak season surge capacity with 48-hour notice

BRAND FIT & ONBOARDING

3-day brand voice immersion
Tone and empathy calibration specific to your brand
Custom response templates and macros (built and maintained by Akili)

E-COMMERCE OPERATIONS

Returns and refunds optimization
Subscription and retention support
Chargeback and dispute prevention
Escalation management protocols

INTELLIGENCE & TECHNOLOGY

Helpdesk and support platform setup across leading tools (Gorgias, Zendesk, Klaviyo, Intercom, Freshdesk, and similar systems)
AI-assisted responses
Workflow optimization
Full helpdesk and CRM configuration

REPORTING & QA

Customer satisfaction tracking plus trend analysis
Weekly Customer Experience insights

CHANNEL COVERAGE

Social media and community moderation
SMS and WhatsApp customer support

Monthly rolling. Scale up or down as needed.

SCALE

Akili CX Intelligence

For established brands that need a fully managed, omnichannel CX operation.

PEOPLE & COVERAGE

Multilingual specialists (German, French, Spanish) by default
After-hours and weekend voice coverage
Proactive peak season surge planning

BRAND FIT & ONBOARDING

Ongoing tone and empathy calibration
Custom templates built, maintained, and optimized using performance data

E-COMMERCE OPERATIONS

WISMO plus proactive customer alerts
Full churn prevention workflows
Proactive chargeback flagging and response
Proactive outreach and win-back campaigns

INTELLIGENCE & TECHNOLOGY

Full AI copilots
Advanced automation and integrations
Full helpdesk and CRM build plus ongoing management

REPORTING & QA

Custom SLA per channel
White-label performance reporting
Full CX analytics and retention support
CSAT, NPS, and sentiment tracking
QA scoring and specialist coaching

CHANNEL COVERAGE

Full social CX coverage
SMS and WhatsApp with automation

Structured by mutual agreement.

ACCOUNT MANAGEMENT

Dedicated CX manager
Dedicated Akili account manager
Outcome-linked pricing available on request

Common questions about pricing.

Why is pricing not listed on this page?

Because the right price depends on your brand's size, complexity, support volume, and operational stage. Presenting a flat rate without that context would not serve you well. After the free assessment, you receive a written proposal with pricing specific to your engagement. No guesswork.

What does the pilot cover?

The pilot covers 30 days of live embedded support at your chosen tier. It includes brand immersion, setup, live support, weekly reporting from day 7, and a structured review call at day 30.

What happens to pricing after the pilot?

If you continue, you move to the agreed monthly rate for your tier. The rate is set in your proposal before the pilot begins. No surprises.

Can I change tiers after the pilot?

Yes. Upgrading is a structured process and we manage the transition. Downgrading is also possible with the relevant notice period.

What does outcome-linked pricing mean?

Available on the Intelligence tier on request. A portion of the monthly fee is tied to agreed performance outcomes. The specific structure is agreed in writing before the engagement begins. Ask about it on the assessment call.

Are there any costs not shown here?

Tool licensing costs (your Gorgias, Zendesk, Klaviyo, or other platform subscriptions) remain with you, as these are your platforms. We configure and manage them. We do not bill for them.

Not sure where to start?

The free customer experience assessment is designed to answer that. A 20-minute conversation, a clear recommendation, and a full written proposal within 24 hours.

Free assessment · Proposal in 24 hours · 30-day pilot · Decision on your terms